We would love to hear from you!

Questions about placing an order with us

• What is your order cut-off time?

  For same-day despatch, please order before 4pm (trade customers: 3:30pm). In more detail, if you place an order on our website and all items are shown to be in stock then we will send your order immediately so that it leaves our warehouse on the same day that the order is received. This is providing that the order is placed before our cut-off point which is 16:00 UK time (15:30 UK time for trade customers), Monday-Friday excluding public holidays.

• How much does shipping cost?

  Delivery charges vary depending on where you live, how heavy your order is and how many boxes it will take to ship it. The easiest way to get a shipping cost is to first ensure the country is set correctly (top left corner) and then add product(s) to your basket. The cheapest shipping option will then immediately be shown on the right hand side of the screen in the shopping basket.

  You can see if further shipping options are available (along with estimated transit times) by clicking the checkout button. You don’t have to complete the checkout process to see shipping costs. In general, we try to offer a variety of delivery options so you can choose the best balance of cost versus speed of delivery.

• Do you ship internationally? What are my shipping options?

  Yes, we have been serving international customers for over ten years. We offer competitively-priced delivery to 90 countries worldwide, with transit times generally ranging from around 1-14 days depending on your location and service chosen. Our delivery options include regular postal services as well as couriers.

  All shipping options, costs and estimated transit times are shown on the first page of the website checkout process so you can choose the service which best fits your needs. When we despatch your order, we will send you an email to let you know that it’s on its way, along with tracking number if available.

• Do you actually have the product in stock? How accurate is your website stock information?

  Our website has a real-time data link to our order processing system, so stock data is always 100% up to date. If our website says we have 15 in stock, then that’s how many we have!

  We operate our own warehouse and don’t sub-contract order fulfilment or logistics to other companies. This way, we retain complete control over our inventory and can give you the best possible service.

  In addition, if we have stock on order from a manufacturer, our website will show how many are on order and when we expect them to arrive.

• What types of payment do you accept and what is your returns policy?

  We accept all major credit and debit cards. We also accept PayPal but you need to select the currency to be GBP for the PayPal option to appear. Payment is taken at time of ordering (or within 1-2 days) and goods are sent immediately if in stock. We offer a 30-day returns policy so if you are unhappy with your purchase for any reason, you can return it in good condition to us within 30 days for a full refund, no questions asked. The full refund excludes configured systems, these items maybe subject to a restocking fee. Please see the “Money Back Guarantee / Returns” heading on our terms and conditions page for further details if you wish to return a configured system.

• What warranty do you offer and how do I return a faulty item?

  We offer a minimum 2-year warranty on all retail orders in addition to your statutory rights. Some products benefit from manufacturer-backed warranty periods even longer than 2 years, (e.g. some fans and power supplies). Generally speaking, we ask you to pay the cost of shipping the faulty product back to us, and we will pay the cost of shipping the repaired or replaced product back to you. Please contact us before sending us any faulty products so that we can authorise the return and issue you with a returns material authorisation (RMA) number.

  In the event of product failure within warranty, we are happy to handle any warranty claims with you directly, rather than directing you back to the manufacturer, although of course you are welcome to deal directly with the manufacturer should you prefer. We keep records of all orders for a minimum of six years, so it doesn’t matter if you have lost your original invoice or proof of purchase - just get in touch and we will always help when we can. Note that all items sold as B-Grade have a one year warranty period only which is provided by Quiet PC Ltd, and no manufacturer warranty applies.

• Can you help me select the right product and get it to work properly?

  We offer free pre-sales technical support so if you have any questions about which product would work best for you, please send us an email or call us and we will be happy to give you advice.

  We also offer free lifetime technical support for as long as you own the product, so if you have any questions about how it works or how to install it, get in touch and again we will be happy to help.

• I like your products and would like to resell them. Do you offer wholesale pricing?

  Yes, we offer discounted pricing to bona fide computer businesses based on bulk purchase for resale. We are actively looking for more outlets, so if you own a shop or website and would like to resell our products with excellent margins, please download an application form. Before returning the form, we ask that you have made at least one retail purchase from our website and quote its sales order number on your account application form.